Frequently Asked Questions

Do you offer Free Shipping?
Yes, we offer FREE SHIPPING on all orders over $75. This offer is for ground service to the 48 contiguous United States using UPS or FedEx. Offer not valid for orders shipping to AK or HI.

How soon will you process my order?
Your order will be processed within 24 hrs.

What type of shipping options do you provide?
Next Day Air
3 Day Select
Ground

Can I ship to an address that is not my billing address?
Yes, at the checkout process there is a "Shipping" and "Billing" section. In the "Shipping" section type in where you want your order shipped, and in the "Billing" section type in your billing address and continue with the checkout process.

Shipping Details
Items are usually processed within 1 business days after your order is placed and payment is received. Most of our orders are shipped within 2-3 business days Please note that we do not ship on Saturday, Sunday or holidays. Please allow an additional 24 - 48 hours for weekend orders. When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.

Do you ship internationally?
We can only ship to addresses in the United States.

Has my order shipped? / Can I track my order?
When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.

Do you offer a guarantee?
Our Website proudly stand behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount, and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item.

Will you give my information to other companies?
No, your information will not be sold or rented to any outside parties.

What information do you need from me?
First & Last name
Shipping Address
Billing Address
Phone Number
Email
Credit Card information

Why do you need this information?
We need this information to process your order. We also double check to make sure we are not processing a stolen credit card. We periodically send you promotions and tips via e-mail.

What if I need to contact you?
Feel free to contact us by postal, phone, or e-mail.
1240 Lincoln Way E, Suite 121
Massillon, Oh 44646
Phone: 1-800-807-9029
sales@billiardsaddiction.com
support@billiardsaddiction.com

I don't want to place my order online, can I call you instead?
Absolutely call 1-800-807-9029 to speak to a friendly representative.